HOW DO I KNOW IF I HAVE A MOTH PROBLEM?
Holes in clothes and carpets and visually seeing moths or moth larvae.
I THINK I HAVE MOTHS, WHERE DO I START?
Firstly, try to find the source of the moths if you are able to. Under furniture, inside the sofa, up the chimney, in the carpet, in the wardrobe etc. We would suggest using one of our Moth Boxes to monitor and determine the extent of the moth problem you may have. Once this is done, we can help to advise a treatment plan with you.
WHERE DO I PUT MY MOTH BOX?
Away from a window, somewhere quiet and undisturbed hiding in the flight path of a Moth.
DO YOUR PRODUCTS REALLY WORK?
Yes. Our products are specially formulated and designed to tackle your moth problem.
HOW CAN I PAY FOR MY ORDER?
We currently accept Visa, MasterCard, American Express, apple pay, google pay and PayPal via the secure Shopify payments platform. If for any reason you are having trouble paying throughout website, we will happily assist you and take your order over the phone.
WHEN WILL I RECEIVE MY ORDER?
Stock permitting, all UK orders will be dispatched within 3 working days once the order has been received.
WHAT ARE THE SHIPPING OPTIONS?
All our delivery options are listed on our Delivery Page.
HOW DO I TRACK MY ORDER?
All parcels are sent on a tracked service. You will be sent your tracking number once your item has been dispatched.
WHO WILL DELIVER MY ORDER?
We use the Royal Mail or a Courier partner, usually UPS.
DOES MY ORDER REQUIRE A SIGNATURE?
No, although we can track your order, it does not require a signature.
WHAT IF I AM NOT IN WHEN MY ORDER IS DELIVERED?
If you are not in when an attempt is made to deliver your parcel, then a card will be left with instructions for redelivery or collection. You can leave a note on your order with details of a safe place if you would like.
CAN I CHANGE MY ORDER ONCE I HAVE COMPLETED IT?
We can amend your order if you call us before it has been dispatched. If it has already been dispatched, you will need to place another order. Please call us as soon as possible on 01420 588 588.
CAN I CANCEL MY ORDER?
We can cancel your order if you contact us before it has been dispatched. If you want to cancel once items have been dispatched, you will need to return the order to us for a refund of the goods only within 14 days of purchase.
HOW DO I RETURN GOODS?
Please read our Returns Policy.
HOW CAN I CONTACT YOU ABOUT MY ORDER?
Please call us on 01420 588588 or email us at email@example.com.
CAN I SEND TO SOMEONE ELSE?
Yes, just enter the recipient’s name and address in the delivery section of checkout and we’ll send your order straight to them.
DO YOU ACCEPT ORDERS FROM OVERSEAS?
We do ship internationally. See our Delivery Page for details.
ORDERS DISPATCHED INTERNATIONALLY
For International deliveries you will not be charged VAT but you may be liable to pay taxes, duties and a clearance fee before the parcel can be delivered to you. The customs authorities in the destination country determine the thresholds and the amounts charged. We do not accept liability for these charges. Should you choose to refuse the parcel, we are unable to refund the original postage charges, or the possible cost to return it to us. We are able to ship liquids internationally but these require specific shipping. Please contact us to add this onto your order.
DO I HAVE TO CREATE AN ACCOUNT TO PLACE AN ORDER?
No, you can order without having an account, checking out as a guest.
I'VE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?
You can contact us to reset your password or there is an option on your login page to reset your password.
I'D LOVE TO BE THE FIRST TO HEAR ABOUT OFFERS & ADVICE, WHERE DO I SIGN UP?
On our home page you can register to receive our newsletter. You will also receive a 15% off code when you register.
HOW CAN I UNSUBSCRIBE FROM YOUR EMAILS?
On the bottom of your email there will be an option to unsubscribe. You can do this at any time.
I HAVE RUN OUT OF STORAGE SPACE, WHAT CAN I DO?
Are last season’s clothes taking up too much room? Are you moving house or renting your home? Or a frequent flyer who wants a UK base?
Total Wardrobe Storage is a luxury, wardrobe storage solution for both men and women, who have run out of storage space, are moving or renting a home or travelling abroad. Based in Hampshire and Central London, the service includes collection to and from your home, cataloguing, dry cleaning, repairs, alterations and storage.
“Julia at Total Wardrobe Care helped me organise my closet. She managed everything, from the right hangers to folding and colour coordinating all of my clothes. Finishing off with all her gorgeous smelling products. All of my out of season clothes were taken away to storage and are brought back when I need them. Julia and her team offer a wonderful service.”