About Us Designer Alterations Wardrobe Care are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Designer Alterations Wardrobe Care
220a Queenstown Road Battersea London SW8 4LP United Kingdom
Phone: 020 7498 4360
Fax: 020 7622 4148
Email: info [at] totalwardrobecare [dot] co [dot] uk
VAT Registration Number 920 7346 37
Company Registration Number: 3964601
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from outside the UK place your order and your credit card company will convert the transaction to your own currency.

By placing an order via this Site you are making an offer to us to purchase the goods detailed in your completed order form. We will send an acknowledgement of your order with details of the products you have ordered and will then confirm by email as soon as the goods are despatched. A contract between you and us for the sale of goods shall only arise when the order has been accepted, processed and despatched by us to you.
Shipping And Handling Stock permitting, all orders are usually despatched within 3 days of being accepted, to arrive with UK customers within 5 days of placing the order. International orders may take longer to arrive.
Delivery Schedule Stock permitting, all orders are usually despatched within 3 days of being accepted, to arrive with UK customers within 5 days of placing the order. International orders may take longer to arrive.
Back Orders Only items that are in stock are listed on the Site. If for some unforeseen reason your item is not in stock, we will back order the item for you. You will always be emailed with the option to cancel your order or part thereof if you would rather not wait.
Tax Charges 17.5% VAT is added for all orders made from the UK or the European Union. All other orders are VAT free, however you will be responsible for paying any local sales tax or import duties that may apply.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Guarantee We guarantee your satisfaction. You may cancel your order (once accepted by us) for any reason up to the point of despatch (usually within 3 days). If you cancel prior to despatch we will refund to you in full any payments that have been made to us within 30 days.

After dispatch all returns are subject to our Returns Policy.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 7498 4360 (International +44 020 7498 4360) or fax us on 020 7622 4148 or write to us at 220a Queenstown Road Battersea London SW8 4LP United Kingdom
Privacy Policy Designer Alterations Wardrobe Care do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposesData collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy If you are not entirely delighted with the products you have chosen you may return them to us within 30 days of despatch indicating whether you wish to have an exchange or refund. Please note we can only accept items for exchange or refund if the goods are in perfect condition.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return postage. We strongly recommend that you obtain proof of posting as we cannot accept responsibility for goods lost in the post.

Please ensure all items are returned in their original packaging with their labels intact. The date your items were despatched to you will be detailed in the documentation that arrives with your order. Please complete the returns form and ensure it is enclosed with the returned goods.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm